Critical Business Challenges

External Challenges		Internal Challenges
Overall economic conditions 24/7 world of immediate information Globalization: more opportunity more competition Outside cost pressures: energy, health care Rapidly changing technology		Improve efficiency and reduce costs Increase profitability Optimize procedures and processes Manage regulatory change Increase employee productivity and retain key personnel Improve customer retention and satisfaction Become smarter at predicting and responding to market trends Improve collaboration across employees, partners and suppliers Sell more to existing customers Acquire new customers

1. The consciousness that created the problem is incapable of re-engineering the solution.

2. The business challenge is so deeply embedded in organizational inertia and supporedt by legacy behaviors that there is no truly objective third-party perspective.

3. Business process management and change management disciplines are not internal resources.

4. To solve technical challenges, you need technology expertise.

5. Multiple disciplines are required to fully identfy and address these critical business challenges.